Terms and conditions

JB Hospitality Network Ltd Terms and Conditions

Please read all the Terms and Conditions
1.1 To ensure you are happy and protected with your booking, you must read and agree to the Terms and Conditions to proceed with any bookings. Should you have any problems with the contract, please contact us on info@jbhospitality.co.uk
1.2 Acceptance of the Terms and Conditions is made complete once the 20% deposit is made.

2. Application
2.1 These terms and conditions will apply to the product hire of our goods owned by JB Hospitality Ltd, under company number 12744854 and registered at address 28 Landport Terrace, Portsmouth, PO1 2RG with email info@jbhospitality.co.uk and number 07824700216.

3. General Conditions
3.1 We shall make our best efforts to supply you with the goods requested, but we reserve the right to supply you with similar goods.
3.2 All goods for hire remain our property.
3.3 All goods for sale remain our property and will remain with us until full payment has been made.
3.4 Deliveries to third parties or unoccupied premises are made entirely at your risk.

4. Booking
4.1 We require a deposit of 20% to reserve your booking. The remaining payment will be due 14 days prior to your date of hire. In the case of a late booking, please see clause 7.1. Bookings can be made via email or telephone. Please note that your booking will not be confirmed until the 20% deposit has been paid.
4.2 The deposit is strictly non-refundable. The only event in which your deposit will be refunded is shown in 6.2.

5. Payment
5.1 We require payment in full, no less than 14 days before your event. If payment has not been received within this time and no contact from yourself has been made, JB Hospitality Ltd have the right to terminate this Contract and you will remain liable for any cancellation fees due (see clause 7).
5.2 If you are unable to pay the full amount at the time due (14 days before your event), then please contact as at least 5 days before the due date to discuss payment options, as we are able to offer more flexible payment methods. Please note, the full payment will need to be have paid in full before your event, not after.
5.3 Payments are inclusive all VAT and reasonable expenses. This will be broken down in the invoice you will receive.
5.4 Payments can be made via BACS or bank transfer in which the details will be set out in the invoice you receive.

6. Cancellations
6.1 You have the right to cancel your order anytime up to eight weeks before your event, with no financial penalty except the non-refundable 20% deposit, which would had been paid.
6.2 Any orders cancelled after the eight-week period will be charged a cancellation fee, this will be 60% of the total, remaining order value.
6.3 Any orders cancelled within two weeks of the event date will be charged at the full order value.
6.4 Should you wish to cancel your order with us, then it must be done so in writing and we must acknowledge receipt of this.
6.5 If for any unforeseen reason we are forced to cancel your order then you will be notified by email or telephone and all deposits and payments made will be refunded in full.

7. Last minute bookings
7.1 Any bookings made in less than two weeks to your event require full payment in order to confirm your booking. If you are unable to pay the full amount at this time, then please explore 5.2 to understand your options.

8. Prices
8.1 We reserve the right to change our product prices without notice.
8.2 Once the holding deposit has paid the total order value will be honoured and will not be subject to change.
8.3 Quotes given by email or telephone may be subject to change on price or availability until the holding deposit is paid.
8.4 Quotes are valid for a maximum of seven days after received.

9. Delivery
9.1 Delivery date and time is discussed in the booking process for both dropping-off and collection.
9.2 The delivery charge may apply if you are not situated within a 30-mile radius from our office. This charge is priced at 20p per mile and will be made clear as an extra cost in the invoice in which you will receive.

10. Hire period
10.1 The hire period is subject to which product you are hiring. This does not include delivery and assembling but the full function in which a product operates. To find out the duration of your product hire, you must request this during the booking process of your order.
10.2 If our item is not ready for collection on the agreed date then you will be subject to a charge for each failed collection.
10.3 There will be a daily charge for each individual item whilst the item remains uncollected. These charges will be invoiced and sent directly to you; we would then require payment no later than 30 days from the invoice date.

11. Changes to your booking
11.1 In the case that you need to change the date of your event, your booking with JB Hospitality Ltd is subject to availability. This case must be discussed between you and JB Hospitality Ltd in a reasonable time period to explore options. Please note this may not be possible. Due to unavailability, you may incur a cancellation fee should you wish to cancel your event based on these circumstances. See clause 7 for cancellation fees.
11.2 In the case of changing, adding, swapping or deducting products from your booking, you must contact JB Hospitality Ltd 28 days before your event to discuss availability. Please note extra fees may apply.
11.3 Deduction of a hire item is available if four or more hire items are booked already. You must still be requesting at least three hire items or cancellation fees may apply.

12. Loss and Damage
12.1 Missing items or damaged items will be charged at the full replacement value, we will not accept any substitute replacements.
12.2 JB Hospitality Ltd reserve the right to charge you for any loss of profit as a result of the loss or damaged goods.
12.3 Should you be charged for any damage you may request by email or telephone, that the goods be returned to you, this must be within fourteen days of being informed by us of the charges. If you wish to have the damaged goods returned to you this will be done so at your own cost. Should we receive no form of contact from you within the 14 days, then the named items will be disposed of.
12.4 We expect items to be returned in the same condition as when they were provided.
12.5 Any damages to products in which we own and supply to you will be charged for and expected to be paid within fourteen days of you receiving the invoice for damaged goods.
12.6 We may expect our hire items to be returned dirty, with potential marks and non-permanent stains, what we deem unreasonable damage is any items that are no longer fit for hire, due to non-repairable damage and permanent marks/stains.

13. Complaints
13.1 Whilst JB Hospitality Ltd cannot be made responsible for actions of the client and guests, we use reasonable endeavours to settle disputes so that legal action does not have to take place.
13.2 Should you find yourself unhappy with either products or services provided either on or before your event, then please contact us via email and we will aim to respond within 24 hours and resolve the dispute.

14. Customer Liability
JB Hospitality Ltd cannot be deemed liable for allergic reactions relating to the food we provide. It is the responsibility of you, the client, to request ingredient content on any hire items in which involve food and inform your guests of this. Alternatives may be available to suit your guests’ dietary requirements.
14.1 Children should always be supervised as JB Hospitality Ltd cannot be held responsible if a child chokes on any of the items provided at the event.

15. Insurance
15.1 JB Hospitality Ltd will not be liable for any claims made by any persons for injuries or damages caused by or in conjunction with the hired items, including our fitting service.
15.2 JB Hospitality Ltd are public liability insured. Certificate available on request.

16. Disclaimer
16.1 JB Hospitality Ltd reserves the right to take photographic images of our products at your event and use them for marketing purposes.

17. Hygiene Certificates
17.1 Provided staff are qualified in food and hygiene. Certificates are available on request.

18. Rights Reserved
18.1 Any failure by us to enforce any or all of our terms and conditions shall not or be interpreted as a waiver of any of our rights.

19. Acceptance of Terms
By placing an order and paying the requested 20% deposit, you are deemed to have read and agreed to our terms and conditions. We shall require a signed booking form from you agreeing to these terms when placing your order.